Return Policy

Return Policy

At WONDSPRIY, we are committed to providing our customers with a simple, transparent, and reliable shopping experience. This Return Policy explains the requirements, procedures, and conditions for requesting returns, exchanges, or refunds for purchases made through wondspriy.com. Please review this policy carefully before submitting a return request.

1. Return Request Period

Customers may request a return within 30 days of receiving their order.

Before returning any product, please contact our customer support team for return approval and instructions.

Customer Support Email: service@wondspriy.com

To help us process your request efficiently, please provide:

  • Order number
  • Email address used during checkout
  • Product information
  • Reason for return
  • Photos of the product, if applicable

Our customer service team will review your request and provide further instructions.

2. Return Conditions

To be eligible for a return, products should generally meet the following requirements:

  • The product must be unused and in its original condition.
  • The product should include its original packaging and accessories, where applicable.
  • The product should not show signs of damage, modification, or misuse after delivery.
  • The return request must be approved by our customer service team before the product is shipped back.

Returns sent without prior authorization may not be accepted.

For ceramic and other fragile products, we strongly recommend retaining the original packaging until you are certain that you wish to keep your purchase.

3. Non-Returnable Items

Certain products or circumstances may not qualify for return, including:

  • Products that have been significantly used, altered, or damaged after delivery;
  • Products damaged due to improper handling, misuse, or failure to follow applicable care instructions;
  • Products returned without required original packaging where the packaging is necessary for safe handling;
  • Items returned without prior return authorization; or
  • Other items or circumstances excluded under applicable law or our stated return conditions.

If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.

4. Return Process

To request a return, please follow these steps:

Step 1: Contact WONDSPRIY customer service at service@wondspriy.com.

Step 2: Provide your order details, product information, and reason for the return.

Step 3: Wait for our team to review your request and provide return instructions.

Step 4: Ship the approved return according to the instructions provided by our customer service team.

Please do not send any item back before receiving return instructions.

5. Refund Process

Once the returned product has been received and inspected, we will process the refund according to the approved return request.

Approved refunds will generally be issued to the original payment method used during checkout.

Refund processing times may vary depending on:

  • Payment provider processing times;
  • Banking institution processing times; and
  • Other circumstances outside our reasonable control.

You will receive confirmation once the refund has been processed.

Any applicable shipping charges, return shipping costs, duties, or other fees will be handled in accordance with the applicable return circumstances and applicable law.

6. Damaged, Defective, or Incorrect Items

Because our collection includes ceramic vases and other fragile home décor pieces, please inspect your package and product when it arrives.

If you receive a product that is damaged, defective, incomplete, or different from the item you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging and shipping label, where applicable

Our customer service team will review your request and provide an appropriate solution in accordance with our policies and applicable law.

7. Exchanges

If you would like to exchange a product, please contact our customer service team before returning the item.

Exchange requests may depend on:

  • Product availability;
  • Product condition;
  • Return eligibility; and
  • Applicable return requirements.

If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with our applicable policies.

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

Customers should contact our customer support team before shipping any return item. Our team will provide the appropriate return instructions after reviewing the request.

For products that are damaged, defective, incorrect, or otherwise covered by applicable consumer protection requirements, return shipping arrangements will be handled in accordance with the applicable circumstances and law.

9. Contact Information

For return, refund, exchange, or product-related inquiries, please contact:

  • Brand Name: WONDSPRIY
  • Official Website: wondspriy.com
  • Legal Entity: Heilongjiang Benyang Technology Co., Ltd.
  • Unified Social Credit Code: 91230109MAEFQ1T21Y
  • Registered Address: Room 7473, 7th Floor, Building 12, Software Park, Harbin Binkei Innovation City, No. 3043 Zhigu 2nd Street, Songbei District, Harbin, Heilongjiang Province, China
  • Customer Support Email: service@wondspriy.com

WONDSPRIY is operated by Heilongjiang Benyang Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Nothing in this Return Policy is intended to limit any mandatory consumer rights or legal remedies available under applicable law.

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